Complaint Letter to AVENT

Last Monday i send e-mail to AVENT .. complaint about their product ... i'm not sure i sorang je ker yg hadapi benda nie .. tp my frens ada jgk hadapi same problem ... tensen sgt2 smpkan satu tahap i rasa nk campak & baling jer botol & teats AVENT dr my kondo tingkat 3 tu... ..

u all bayangkan .. i baru beli teats & bottle baru tak sampai 2 weeks .. tp yg masalahnya bila bancuh susu jer time nak shake susu tue dia leaking meleleh keluar ket area penutup tue ... mula2 igtkan masalah teats .. so belilah teats baru ..benda yg sama happens... tp still sabar lg.. so i beli bottle baru plk ... tp masalahnya SAMA!!! masih meleleh kt area2 tepi bottle tue ... sampaikan i dgn my hubby salahkan each other .. salah bottle ker .. or salah teats .. tak kanlah baru guna 2 weeks dah defect

so i wrote letter and e-mail to customer service AVENT pada Isnin lepas ... pagi nie bila check e-mail i receive their feedback ... wrotes :

Dear NURUL DIAN,

Thank you for contacting us about Philips/AVENT Feeding Bottles. We are very sorry about the trouble you are experiencing with our bottles and we would like to give you a piece advice that may help you resolve these problems.

Our teats have an exclusive Anti-Colic valve, which is meant to avoid the air going into your baby's tummy, and instead sends that air into the bottle. This valve is made of silicone and you will see it if you look at the teat from underneath. It looks like a short silicone skirt. The reason of the leaking is related to the assembling process.

To avoid any leaking, fit the teat into the ring, upright ready for use, then place the dome lid firmly onto the white ring and screw this three piece unit unto the bottle, holding by the clear dome lid. DO NOT OVERTIGHT the bottle, as this actually will crease or fold the Anti-Colic valve and will create a tiny gap that will make the bottle leak.

The more you overtight the bottle, the more it will leak. The best way to know when you have to stop screwing the white ring is when you can feel that only the dome lid is turning on its own. That pressure will be enough to seal your bottle and will not affect the Anti-Colic valve.

We would also like to remind you that all the teats MUST BE REPLACED for new ones after three months of use. A teat that has over passed its lifespan might leak. If that is your case, we advise you to buy new teats and try again, it might solve your problem immediately.

Important advice for formula milk feeding:

The anti-colic valve can be clogged and may cause the white ring to leak if you do not dissolve thoroughly the powder milk in the water or if you leave any milk powder residue on the bottle's neck when mixing formula milk.

Please follow this advice, but if problems continue, please contact the following address for Malaysia matters:

customer.avent@philips.com

Thank you

Philips / Avent
Consumer Service Advisor

Balik nie i will follow AVENT advise .. tp kalau jadi same thing jgk i will complaint again to their customer service again ... so my other friends.. mommies 2... please share your experience regarding this issue ... i really appreciate it ..

Thanks ...